Google confirms Android bug preventing 911 calls when Microsoft Teams is installed

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Because it is important: Imagine calling 911 on your Android phone and not being able to reach emergency services, all because Microsoft Teams is installed. Google has confirmed that such a scenario can occur under certain conditions.

The concerning bug was discovered by a Pixel 3 user running Android 11 using / u / KitchenPictures5849 on Reddit. Them wrote that her phone “got stuck” immediately after a single ring when they called 911 to call her grandmother, who seemed to be having fun. It left them unable to do anything but click through apps with an emergency phone call running in the background.

“All this while the phone informed me that it had sent my location to the emergency services,” they wrote. “Unfortunately, I couldn’t tell the person on the other side what apartment he was in, or what the actual emergency was, as he couldn’t speak to a human.”

Such a serious problem caught the attention of Google, which investigated why the phone failed. It turns out that the flaw lies in the installation of the Microsoft Teams app on the device. However, the important caveat is that the problem is only present when a user It is not signed in to Teams. Those who are logged in will not be affected.

“We believe that the issue is only present on a small number of devices with the Microsoft Teams application installed when the user is not logged in, and we are currently only aware of one user report related to the occurrence of this error. We determined that the El The problem was due to an unintended interaction between the Microsoft Teams app and the underlying Android operating system, “wrote a Google spokesperson in the Reddit thread.

Google and Microsoft have highly prioritized releasing a Teams update that will fix the problem. Google also added that there will be a “platform update for the Android ecosystem on January 4.” In the meantime, people using Android 10 (or newer) on any device with Teams installed without being signed in are advised to uninstall and then reinstall the app. This acts as a stopgap solution until the patches arrive.

It is important to note that this is an issue with Teams and affects any device running Android 10 or higher, not just Pixel phones. Google’s latest phone, the Pixel 6 series, struggled with slow in-display fingerprint scanners, but the company released an update last month they addressed the issue.

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